{"id":6066,"date":"2026-09-14T09:33:31","date_gmt":"2026-09-14T09:33:31","guid":{"rendered":"https:\/\/xipidsports.com\/in\/refund-cancellation\/"},"modified":"2026-09-14T09:33:31","modified_gmt":"2026-09-14T09:33:31","slug":"refund-cancellation","status":"publish","type":"page","link":"https:\/\/xipidsports.com\/in\/refund-cancellation\/","title":{"rendered":"Refund &#038; Cancellation Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6066\" class=\"elementor elementor-6066 elementor-bc-flex-widget\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-xrfc01 e-flex e-con-boxed e-con e-parent\" data-id=\"xrfc01\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-xrfc02 elementor-widget elementor-widget-html\" data-id=\"xrfc02\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"xbody\"><section class=\"hero\"><div class=\"wrap\"><div class=\"crumb\"><a href=\"\/in\/\">Home<\/a> &rsaquo; Refund &amp; Cancellation<\/div> <span class=\"badge\">XIPID SPORTS<\/span><h1>Refund &amp; Cancellation Policy<\/h1><p class=\"sub\">When an order can be cancelled, when it cannot, and how refunds are paid.<\/p><div class=\"btns\"><a class=\"btn y\" href=\"https:\/\/wa.me\/918050574411\" target=\"_blank\" rel=\"noopener\">Get a free mockup<\/a><a class=\"btn o\" href=\"\/in\/shop\/\">Shop ready-to-buy<\/a><\/div><\/div><\/section><section><div class=\"wrap\"><div class=\"answer\"><b>Custom orders can be cancelled for a full refund at any time before you approve the mockup, and not after.<\/b> Manufacturing defects and wrong items are replaced free if reported within 7 days of delivery. Refunds are paid back to the original payment method within 5 to 7 working days.<\/div><style>\n.xpol{max-width:1160px;margin:0 auto}\n.xpol h2{font-family:Archivo,Arial,sans-serif;font-size:clamp(20px,2vw,26px);margin:34px 0 10px;color:#2B2B2B}\n.xpol h2:first-of-type{margin-top:14px}\n.xpol h3{font-family:Archivo,Arial,sans-serif;font-size:17px;margin:22px 0 6px;color:#2B2B2B}\n.xpol p,.xpol li{font-size:15.5px;line-height:1.75;color:#3A3A38}\n.xpol ul{margin:8px 0 16px;padding-left:22px;list-style:disc}\n.xpol li{margin:0 0 7px}\n.xpol .xpol-note{background:#FAF6EC;border-left:3px solid #FFD23F;padding:14px 16px;border-radius:6px;margin:18px 0}\n.xpol .xpol-meta{margin-top:36px;padding-top:18px;border-top:1px solid #E7E4DC;font-size:13.5px;color:#6B6B68;line-height:1.7}\n.xpol a{color:#8a6a00;text-decoration:underline}\n<\/style><div class=\"xpol\">\n<p>Almost everything we make is sublimated to your own design, colours, roster and size sheet. It carries your team's name and cannot be sold to anyone else, so the point at which an order can still be cancelled matters. This policy sets out exactly where that line falls.<\/p>\n<h2>Custom and made-to-order items<\/h2>\n<p>Production starts only once you have approved the mockup and we have received payment against the confirmed quote.<\/p>\n<div class=\"xpol-note\"><b>Before you approve the mockup:<\/b> you can cancel at any time, even after paying. We refund 100% of what you paid, with no deduction.<br><b>After you approve the mockup:<\/b> the order cannot be cancelled or refunded. Your kit is already in production and is made to your specification.<\/div>\n<p>If you need to change sizes, quantities or artwork, tell us before you approve the mockup. Once approved, the file goes to the factory as-is.<\/p>\n<h2>If something is wrong with your order<\/h2>\n<p>We replace or remake the affected pieces free of charge if there is:<\/p>\n<ul>\n<li>a manufacturing defect in the fabric, stitching or print;<\/li>\n<li>a wrong item, wrong colour or wrong print against the mockup you approved;<\/li>\n<li>a garment that does not match the size sheet you confirmed.<\/li>\n<\/ul>\n<p>Tell us <b>within 7 days of delivery<\/b>, with photographs and your order number, on <a href=\"https:\/\/wa.me\/918050574411\" target=\"_blank\" rel=\"noopener\">WhatsApp<\/a> or at <a href=\"mailto:orders@xipidsports.com\">orders@xipidsports.com<\/a>. If we cannot supply a replacement, we refund the affected pieces in full.<\/p>\n<h3>What this does not cover<\/h3>\n<ul>\n<li>A size you selected that fits differently from what you expected. We publish a <a href=\"\/in\/size-guide\/\">size guide<\/a> and confirm your size sheet in writing before production.<\/li>\n<li>Artwork, spelling, names or numbers exactly as they appeared on the mockup you approved.<\/li>\n<li>Normal wear, or damage caused by washing against the care instructions.<\/li>\n<li>Slight colour variation between a screen and sublimated fabric, which is inherent to the process.<\/li>\n<\/ul>\n<h2>Ready-to-buy items<\/h2>\n<p>Ready-to-buy stock is covered for manufacturing defects on the same terms and the same 7-day window as above. We do not offer size exchanges or change-of-mind returns on ready-to-buy stock.<\/p>\n<h2>How refunds are paid<\/h2>\n<ul>\n<li>Refunds go back to the <b>original payment method<\/b>: the UPI ID, card or account the payment came from. We cannot send a refund to a different account.<\/li>\n<li>Approved refunds are processed <b>within 5 to 7 working days<\/b>. Your bank or card issuer may take a few days more to show the credit.<\/li>\n<li>Payments made by bank transfer against a proforma invoice are refunded to the account the transfer came from.<\/li>\n<\/ul>\n<h2>If we cancel an order<\/h2>\n<p>If we cannot deliver, because a fabric is unavailable or we cannot meet the date we committed to, we will tell you as soon as we know and refund 100% of what you have paid, at whatever stage the order has reached.<\/p>\n<h2>Raising a problem<\/h2>\n<p>Message us on <a href=\"https:\/\/wa.me\/918050574411\" target=\"_blank\" rel=\"noopener\">WhatsApp<\/a>, email <a href=\"mailto:orders@xipidsports.com\">orders@xipidsports.com<\/a>, call <a href=\"tel:+918050574411\">+91 80505 74411<\/a>, or walk into any of our <a href=\"\/in\/custom-jerseys-bangalore\/\">three Bangalore stores<\/a>. We reply to every message within one working day.<\/p>\n<div class=\"xpol-meta\"><b>Xipid Sports<\/b> is a brand of <b>Zorixo Creations Pvt Ltd<\/b> (CIN U46411TN2024PTC172421), part of Zorixo Lifestyle Group. GSTIN 29AACCZ4459K1ZN (Karnataka) and 33AACCZ4459K1ZY (Tamil Nadu).<br>Questions about this policy: <a href=\"mailto:orders@xipidsports.com\">orders@xipidsports.com<\/a> &middot; <a href=\"tel:+918050574411\">+91 80505 74411<\/a> &middot; <a href=\"https:\/\/wa.me\/918050574411\" target=\"_blank\" rel=\"noopener\">WhatsApp<\/a><br>Prem Chambers, JNC Road, opposite 315 Work Avenue, Koramangala, Bengaluru, Karnataka.<br>Last updated 14 September 2026.<\/div><\/div><\/div><\/section><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_xf_title":"","_xf_description":"","_xf_schema":"","footnotes":"","rank_math_title":"Refund & Cancellation Policy | Xipid Sports","rank_math_description":"How cancellations and refunds work at Xipid Sports: cancel free before mockup approval, defects replaced within 7 days, refunds to the original payment method in 5-7 working days.","rank_math_focus_keyword":""},"class_list":["post-6066","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/xipidsports.com\/in\/wp-json\/wp\/v2\/pages\/6066","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xipidsports.com\/in\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/xipidsports.com\/in\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/xipidsports.com\/in\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/xipidsports.com\/in\/wp-json\/wp\/v2\/comments?post=6066"}],"version-history":[{"count":0,"href":"https:\/\/xipidsports.com\/in\/wp-json\/wp\/v2\/pages\/6066\/revisions"}],"wp:attachment":[{"href":"https:\/\/xipidsports.com\/in\/wp-json\/wp\/v2\/media?parent=6066"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}